Please note, with effect from the 1st January 2022, we will no longer be taking requests for prescriptions over the phone.
How to order your repeat prescription from the 1st January 2022;
Whichever method you use for ordering a repeat prescription, it takes 48 hours to process. If you need it sooner then please tell reception so they can alert the doctor.
How to order your repeat prescription
The easiest way to order a repeat prescription is online (register for online services).
Simply log in to the online portal and visit the medication section.
You then tick the prescriptions you want.
If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the box.
We encourage patients to use online services however if this is not possible prescriptions can be emailed to the practice. Our email address is hawthorn.surgery @nhs.net
Please note emails are not secure and we cannot be responsible for any emails which do not reach us or are sent to the wrong recipient.
You can do this by returning the right hand tear-off slip from a previous prescription with the required medications ticked, or by submitting a handwritten request.
Please put this repeat prescription request in the waiting room, or hand it to the Receptionist..
You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.
Please note we are unable to accept repeat prescription requests by telephone.
Instead of issuing a green hand signed paper prescription, the doctor can now send the prescription electronically to your chosen pharmacist.
This means you don’t have to come back to the surgery to pick up the prescription, but you can go straight to the pharmacist and pick up your medicine.
This works even better if you request the medicine online as it means you can miss out on two trips to the practice.
You can nominate your pharmacy:
- Through the online portal under the medication section and then click on ‘change pharmacy’.
- Visiting your regular pharmacy and signing up for electronic prescribing.
- Ask the receptionist at the practice to register your chosen pharmacy.
Find out more about electronic prescribing
The doctors at Hawthorn Surgery regularly review the medication you are taking. They will sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.