Friends and family Test Results January 2024

Posted by: devon - Posted on:

How could we improve at Hawthorn Surgery?

  • “Nothing to complain about.”
  • “Not really the dept fault but needs more doctors on.”
  • “Water machine perhaps”
  • “Be able to make future appointments, not just on the day appointments as employers are not always happy with this.”
  • “Pre bookable appts”
  • “Nothing”

Is there anything you are happy with at Hawthorn Surgery?

  • “Friendly staff and good service”
  • “Staff always polite and friendly. “
  • “I find staff on phone helpful, although I’ve here’s when talking to people how angry they feel about them, but I think it’s because they can’t fit them in because not enough doctors in duty”.
  • “Appointment waiting times and staff”.
  • “Helpful and friendly staff”
  • “Very nice staff and doctors”
  • “Friendly reception”
  • “The doctor I saw was incredibly kind and knowledgeable. She explained the problem to me in simple language, which was really appreciated. Best doctors’ surgery I’ve been to, would recommend to anyone!”
  • “GPs usually good and do what they say they will and follow up etc.
  • “When I ring and explain what is wrong you always get me an appointment thankyou”
  • “Everything is satisfactory, reception very helpful. Can always either speak to a doctor or have an appointment.”