Information on coronavirus

For information on the coronavirus outbreak please go to the page on coronavirus at NHS.UK or the information on Gov.uk

See opening Times

Main reception

0113 295 4770

Out of Hours

111

Suggestions and complaints

We welcome suggestions for improvements to our services

Your Suggestions

We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:

Hawthorn Surgery Wortley Beck Health Centre Ring Road, Lower Wortley Leeds LS12 5SG

You Can Also Send Feedback Online:

Complaints

Due to the ongoing COVID19 pandemic, we are currently pausing our complaints process, in line with national guidance.

You can still raise concerns or make a complaint, but we may not be able to investigate it and respond as we normally would.

We will acknowledge your complaint, log it on our system, and check for any immediate patient safety, safeguarding or practitioner performance issues. If there are, we will take immediate action as necessary.

If your complaint is about anything else, it will remain open until further notice, unless you choose to withdraw it. When normal services are resumed, we will investigate and deal with it as soon as we can.


Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.


Thank you for your understanding.

 

Everyone at Hawthorn Surgery endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctor or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

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