Friends and Family Test Results August 2023

How could we improve at Hawthorn Surgery?

“Take people to task for missing appointments. 179 missed appointments in July. With so many people in need of appointments it’s inexcusable. People always have a phone to hand.”

“It’s fine.”

“Check in machine could work.”

“Tried to get through on the phone but couldn’t. Decided to drive down.”

Is there anything you are happy with at Hawthorn Surgery?

“Doctors”

“Lovely helpful staff.”

“Quick appointments”

“The friendly and helpful reception suggested different ways of helping.”